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Interviewing.
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ISBN: 1854330012 Year: 1990 Publisher: Leicester British psychological society

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Organisatiecultuur
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ISBN: 903521644X Year: 1997 Publisher: Maarssen Elsevier/De Tijdstroom

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Beslissen
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ISBN: 9035216458 Year: 1997 Publisher: Utrecht Tijdstroom

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Snakes in suits : when psychopaths go to work.
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ISBN: 9780061147890 0061147893 Year: 2007 Publisher: New York Harper

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Compensation in organizations : current research and practice
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ISBN: 0787952745 Year: 2000 Publisher: San Francisco (Calif.) : Jossey-Bass,

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Handboek klanten wegjagen
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ISBN: 9077513035 Year: 2012 Publisher: EPM

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Wordt u ook af en toe gestoord van het gedoe van uw klanten, net zoals het overgrote deel van de werkende bevolking van Nederland en België ? Zou u ook veel liever meer tijd hebben voor uw échte werk ?Dit handboek biedt u de uitkomst: honderden tips en technieken om uw klanten de deur uit te jagen, zodat u weer plezier in uw werk krijgt.Frustreer klantverwachtingen door minderwaardige producten en diensten, met ondermaatse service en een arrogante houding !Bron : http://www.bol.com

Negotiations and change
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ISBN: 1501731688 9781501731686 0801440076 9780801440076 Year: 2003 Publisher: Ithaca, N.Y. ILR Press, an imprint of Cornell University Press

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Major changes within and between organizations are now generally negotiated by the parties that have a stake in the consequences of the changes. This was not always so. In 1965, with A Behavioral Theory of Labor Negotiations, Richard Walton and Robert McKersie laid the analytical foundation for much of the innovation in the practice of negotiation that has occurred over the last thirty-nine years. Since that time, however, the field has undergone significant changes, and Walton and McKersie's ideas have been applied to a wide variety of situations beyond labor negotiations.Negotiations and Change represents the next generation of thinking. Experts on negotiations, management, and organizational behavior take stock of what has been learned since 1965. They extend and apply the concepts of Walton and McKersie and of other leaders in the study of negotiations to a broad range of business, professional, and personal concerns: workplace teams, conflict management systems, corporate governance, and environmental disputes. While building on those foundations, the essays demonstrate the continued robustness and relevance of Walton and McKersie's behavioral theory by suggesting ways it could be used to improve the management of change. Returning to its roots, the volume concludes with a retrospective by Richard Walton and Robert McKersie.

Training in interpersonal skills : tips for managing people at work
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ISBN: 0139280863 Year: 1996 Publisher: S.l. Prentice Hall

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Competentiemanagement. En dan? Een mensgerichte visie op competentiemanagement.
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ISBN: 905871134X Year: 2003 Publisher: Zaltbommel Thema

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The mind and heart of the negotiator.
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ISBN: 0131293753 Year: 2005 Publisher: Upper Saddle River Pearson Education

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